25 years on the rooftops of Surrey
Meet John Wiseman, who heads up our technicians and checks the work that goes out under our name.
The person who signs off the work
John Wiseman has spent more than 25 years on rooftops, in lofts and behind TV cabinets. He started when satellite dishes were square and every aerial in the country was still picking up analogue pictures, and he has worked through every change since: the move to digital, the switchover itself, the 4G and 5G clear-outs, and now broadband TV, home networks and Starlink.
Today he heads up our team of technicians, who bring decades of experience between them. John trains them, checks their work and sets the standard, and that standard is simple: a job isn’t finished until it’s one he would sign off himself.
He also keeps the team’s skills moving with the trade. Ten years ago a call was nearly always an aerial or a dish. Now it’s just as likely to be a Wi-Fi dead spot, a mesh system for a garden office, or a TV that streams everything and needs a solid network behind it, so the training has moved with it.
The test is simple: if John wouldn’t be happy with it on his own house, it doesn’t get left on yours.
What John checks before a job is signed off
Four things every engineer on the team runs through before leaving. Tap each to see what it means on your roof.
Every aerial and dish job ends with a meter reading at the TV point, not just a picture on screen. A picture can look fine on a still day and break up in the rain. The numbers show whether there’s margin to spare.
Brackets and lashings sized for the roof and the weather, stainless where the salt or the wind calls for it, and nothing hung off a chimney that can’t take it.
Clipped straight, sealed at every outdoor joint and run where you asked for it. Damp in a connector is the cause of a lot of the faults we’re called to, so we don’t leave any.
Channels tuned, remotes working and the old kit taken away. You get a plain explanation of what was done and why, and what to do if anything changes.
From square dishes to Starlink
Every big change in British TV over the last 25 years has landed on John’s ladder. Here’s what each one meant for the homes we look after.
The first satellite TV in many British homes came through a flat, square dish. John was fitting them at the start of his career, before the round minidish took over.
Sky’s move to digital meant new dishes, new LNBs and new boxes in millions of homes, and the start of multiroom wiring.
Between 2008 and 2012 every region turned off analogue TV. Plenty of aerials that had worked for years needed upgrading, realigning or replacing to pick up Freeview properly.
TV channels were moved to make room for mobile data, and many homes needed retuning, filters or a new aerial to suit the new frequencies.
Sky Stream, smart TVs and home working mean a strong Wi-Fi network matters as much as the aerial, so the team now plans and fits home networks too.
Satellite broadband for homes where the phone line is slow. Different kit, the same need for a clear view of the sky and a dish that stays put.
The details people ask about
- Where we’re based
- Bletchingley Road, Redhill, Surrey RH1 4HW. We come to you, so this isn’t a shop or showroom.
- Insurance
- £5 million public liability cover on every job.
- Guarantee
- Every installation we fit is guaranteed for 2 years. The guarantee doesn’t cover damage from extreme weather, such as storm-force winds.
- Paying
- Card or cash once the job is finished. Business customers can pay by invoice if it’s arranged before the work.
- Where we work
- Redhill, Reigate and the rest of Surrey, plus Kent, West Sussex and south London. See the towns.
- Opening hours
- Monday to Friday 8am to 7pm, Saturday 8am to 5pm. Closed Sundays and bank holidays.
- Aerials, satellite, Wi-Fi and Starlink
- 01737 321341 or message us on WhatsApp. Contact page.
Talk to the team
A WhatsApp with a photo is the quickest way to get an answer.