No picture, a frozen screen or an aerial lolling against the chimney pot? Our engineers repair TV aerials all over Surrey and Kent, and into West Sussex and south London. You get a technician who tracks down the fault and fixes it, not someone sent to sell you a new system.
Every repair starts and ends with a meter reading, and the engineer shows you both numbers.
Masts snapped, lashings loose and aerials blown round. Made safe, then refitted on fixings that will last.
If the aerial turns even slightly off target, whole channels can go. Our engineer re-points it while watching a signal meter.
Channels missing since a retune or transmitter change, tracked to the cause and put back on every set.
Water-damaged coax, crushed runs and failed wall plates replaced with proper satellite-grade cable.
Dead amplifiers and splitters swapped for filtered models, so every room gets a fair share.
Freezing that began when a mast went up nearby, cured with the right filter in the right place.
Tell us whether it’s the whole house or one set, then pick the symptom. A couple of the quick checks fix things without a visit. If not, send the fault straight to our engineers.
How many TVs?
What are you seeing?
Likely causes
Try this first
When we come out. Readings at the roof, the loft and every wall plate show us where the break is, and we mend it and retune every set.
Likely causes
Try this first
When we come out. Readings at the roof show whether it’s the aerial, the cable or interference, and we fix that rather than guess.
Likely causes
Try this first
When we come out. Safety comes first; then the aerial is refixed or replaced and check the chimney fixing is sound.
Likely causes
Try this first
When we come out. We confirm which transmitter suits your address, re-aim if needed and tune each TV to it.
Likely causes
Try this first
When we come out. We find which link has failed and replace it, then check the signal level at that socket on a meter.
Likely causes
Try this first
When we come out. A filtered amplifier and good-quality cable to the far rooms usually brings them level with the rest.
Most aerials we see can be repaired. Tell us what you can see from the garden for our first view, which the engineer then checks on the roof.
How old is the aerial?
Did the problem start suddenly?
Looking from the ground, is it rusty, bent or broken?
Our first view
Send us the detailsNothing gets replaced until the meter has shown us which part failed.
Step 1 of 4
A WhatsApp message with a photo of the aerial from the ground is perfect.
Step 2 of 4
Signal readings at the TV, in the loft and on the roof show exactly where the fault is.
Step 3 of 4
You hear what’s broken and how we’d fix it, and nothing starts until you agree.
Step 4 of 4
Your TVs are retuned and you check the channels with the engineer before they go.
A fault on all the sets at once lives in what they share: aerial, downlead or amplifier. A fault on a single set usually sits in its own lead, wall plate or tuning.
Certainly. The brand and the installer make no difference to us, and parts that still work properly stay where they are.
Many home insurance policies include it, so it’s worth checking yours. Our engineer can tell you what caused the damage and what was done to put it right.
Evening dropouts often come from interference or a signal that is only just strong enough. We measure the signal margin and fix the weak link.
Yes. A block-wide outage means the shared equipment has failed. We deal with the managing agent and bring every flat back.
All of Surrey, Kent, West Sussex and south London, from our base in Redhill. Tell us your town and we’ll confirm.
No signal, lost channels and storm damage fixed across Surrey, Kent, West Sussex and south London.
Redhill, Reigate, Guildford, Woking, Epsom, Dorking, Leatherhead, Camberley, Farnham, Godalming, Esher, Walton-on-Thames, Weybridge, Cobham, Staines and every town between. Surrey
